All IMSA members have signed-up to, and comply with, an exacting series of quality standards relating to every aspect of their business and specifically their mystery shopping services. These standards are available confidentially to existing and prospective clients.
Our quality standards relate not only to the ultimate quality of the data outputs but also to other key aspects of our businesses including:
- Members time in business and mystery shopping turnover
- Recommendations from clients
- Being industry leaders in their marketplaces
- Having a substantial and adequate network of mystery shoppers
- Providing individual training for all mystery shoppers
- Project briefing documentation given to all mystery shoppers
- Extensive internal quality measurement and control procedures
- Compatible on-line communications, data-processing and reporting facilities
- Attending Board and member meetings and being involved with the development of IMSA’s services and facilities
- MSPA membership
We believe that these key aspects of our partners’ businesses in IMSA and the way that they work, is reflected directly in the high quality of IMSA’s resulting output.
IMSA will never be the cheapest in the marketplace but it will always be the best.
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